1. About the SSS Division

The Student Support Services Division (SSSD), under the Office of the Registrar, is established to provide one-window facilitation for all student-related matters. The division ensures smooth coordination between students and all University departments by providing guidance, resolving issues, and supporting students throughout their academic journey.

2. What We Do

The Student Support Services Division assists students with admissions, registration, and enrollment-related queries. It deals with scholarships and financial assistance matters and maintains accurate student records and documentation. The division supports students regarding fee vouchers, scholarships, and financial assistance-related queries. It coordinates with the Finance, Academics, Examination, IT/ERP, and Student Affairs departments to resolve student issues efficiently. Additionally, the division handles student complaints, provides timely updates on their cases, and ensures compliance with University rules and policies.

3. Core Functions

• Student Liaison
• Issue Resolution
• Documentation and Case Handling
• Facilitation and Support

4. Operational Workflow of SSSD

Step 1: Receive Student Request

Step 2: Issue Assessment

Step 3: Coordination with Relevant Department

Step 4: Inform Student